American Airlines' Flights Are Grounded Due To Computer Outage
by: KUHF Staff, April 16, 2013 9:04:00 am
Update at 3:52 p.m.: A Houston Airport System spokesperson reports that American Airlines computer systems have been resolved, but delays are expected.
AA tweet from 2:45 p.m.:
UPDATE: We’re currently unable to modify today’s reservations. However, when able, we’ll offer refunds or update travel at no charge.— American Airlines (@AmericanAir) April 16, 2013
As of 2:00 p.m. AP is reporting:
American Airlines flights across the country are grounded because of computer problems.
American asked the Federal Aviation Administration to halt its flights until 4 p.m. Central. Flights on regional affiliate American Eagle heading to Dallas, Chicago or New York's LaGuardia Airport have been stopped until 4:30 p.m. Central.
Some passengers are stuck on planes while others can't make reservations.
Passengers are using social media to flood the airline with complaints.
American Airlines spokesman Kent Powell said Tuesday that the airline is trying to resolve the issues as quickly as it can.
On Twitter, American is sending out apologies but not offering customers much information about when the problem will be fixed:
UPDATE: We are now in a system-wide ground delay until 4:00pm CT as we work to resolve this issue. We apologize for any inconvenience.— American Airlines (@AmericanAir) April 16, 2013